Telemarketing

TLC Business has over 5 years experience in the B2B telemarketing industry. During this time we have developed an approach that has resulted in our clients securing new business through our lead generation service that has resulted in the growth and development of their organisations.

We believe the essence to successful telemarketing is about getting the basics right.

1. Rapport not bore. We take the time to build a relationship with the person at the end of the phone.
2. Quality not quantity. It is not the number of calls made that dictates the success of a campaign but the quality of the planning and conversations that take place.
3. No scripts! Whilst we believe it is important to structure a conversation and convey particular information, it is not necessary for our articulate and intelligent telemarketers to read it out. All our telemarketers are fully trained and briefed prior to working on a campaign, so they do not need the aid of a script.
4. Qualified leads. Every lead we generate and appointment we book for our clients is heavily qualified to ensure the prospect is fully informed, has expressed a clear interest in the product or service and has agreed to or requested a meeting. We do not waste our client's time and money with unqualified meetings and leads.

Our telemarketing campaigns are often supported by email marketing campaigns that filter out interested prospects, so we are more efficient with our time, targeting only interested members of your target market, ensuring we deliver more effective and value for money campaigns.

If you've got an idea for a campaign, we'd be delighted to discuss it through with you. Just give us a call on 01962 600 147 or email anna@tlc-business.co.uk.

• Lead generation
• Campaign planning
• Telemarketing training
• Database cleansing & creation
• Mystery shopper
• Customer satisfaction surveys
• Market research

With over 5 years experience in telemarketing, TLC Business has helped a wide range of businesses across a diverse range of industries. Below are just a few sectors we have worked with:

'We use TLC Business for our telemarketing and have been delighted with the service we have received. They are great, friendly and reliable and importantly honest. If they don't think something is working and could be improved, they tell us, instead of just plodding on regardless. Off the back of the campaign our business is growing and we are taking on more staff. If you are looking to grow your business and thinking of telemarketing then I would thoroughly recommend talking to TLC Business.' Steve McCrill, Director

'I wanted to let you know what a great job you have done on the calling. I am very pleased with the outcome. I am really impressed with all the effort you have put in and the tenacity you have shown and will certainly be recommending TLC Business to people based on my experience of working with TLC Business on this project.' Ann Brosnan, Director

'Working with TLC Business was easy. They took time to understand what we wanted and researched the market before calling on our behalf. I got good feedback throughout the process and always felt that my business was well represented by TLC Business and their staff.' Mike Battersby, Director

'Faced with the challenge to secure feedback from a very large number of learners in a very short timescale on the quality of training delivery for a National return, we engaged TLC Business to assist us. Working in complete confidence and with the minimum of input and guidance from us, TLC Business completed the intensive work over a span of about 3 days and produced in excess of the total target number of responses we needed within the deadlines we had set. It was also very reassuring to receive professional feedback on a twice daily basis. TLC Business proved once again that it is able to take on a challenge at short notice and deliver a most professional result – acting as a seamless extension of our own business.' Martin Ladd. Director, Brighter Prospects Limited