The power of personalised marketing

Personalised marketing can make the difference between your customer engaging with your brand, or not.

Here are some of the top 7 reasons why personalisation is so important in the current world of marketing:


1) Prevent content fatigue

With 333 billion emails sent worldwide in 2022, it will come as no surprise that people get bombarded with tons of mass mail outs and copy and pasted generic messages on a daily basis.

Personalising your marketing will make sure instead of being an annoyance, the content your customers receive is relevant and welcomed. It will reduce the chance of them tuning out or becoming overwhelmed, especially as emails sent worldwide are expected to rise to 392.5 billion by 2026!


Free photo side view of cropped unrecognizable business people working at common desk


2) Increase engagement

With so many ways to get to know your customers’ likes and dislikes from their purchase histories to online behaviour, there’s really no excuse not to tailor your marketing.

When marketing messages are tailored to your customers’ individual needs or behaviours, they’re likely to engage much more.


3) Better customer experience

Offering tailored promotions and deals is a great way to grab your customer’s attention. Giving them more of what they want will definitely improve their customer experience.

Another top tip is it’s always best to address your existing customers by their name, so you are speaking directly to them.


Free photo business coworkers shaking hands during a meeting in the office focus is on a businessman


4) Higher ROI

Personalisation can lead to a better return on marketing investments. By targeting specific segments of your audience with messages that they find relevant, there’s a greater chance they’ll take the desired action, whether it’s making a purchase, signing up for a newsletter, or another form of engagement.


5) Build brand loyalty & a good reputation

Nearly two thirds of people (62%) would stray from a brand if it delivered non-personalised content, Statista’s recent survey finds.

By only delivering relevant messages, your customers will feel valued and understood, which will not only enhance loyalty, but also build trust and boost your reputation.


6) Stay competitive

As more brands recognise the value of personalisation, those that don’t adapt may find themselves at a disadvantage.

Customers have come to expect a personalised experience and companies that don’t deliver will be left behind.


Free photo coach by whiteboard


7) Enhance cross-selling and up-selling opportunities

When you understand a customer’s preferences and purchasing behaviour, you’re in a better position to recommend complementary or premium products and boost your sales.

If you need support personalising your content, our experienced marketing team is always here to help.


For a free virtual marketing ideas session with marketing experts, call us on 01962 600 147 or email